IT Team Lead
Clearwater AnalyticsChicago, Illinois, United States
Posted November 10, 2025
Full Time
About the Company
Clearwater Analytics (NYSE: CWAN) is the leading provider of web-based investment portfolio accounting, reporting, and reconciliation services for institutional investors at thousands of organizations. Clearwater aggregates, reconciles, and reports on more than $6.4 trillion in assets across thousands of accounts daily. Our clients include corporate treasuries, insurance companies, investment managers, banks, governments, and other institutional investors both in the United States and worldwide. For more than a decade, we have leveraged web-based software and world-class client service to help clients such as American Family Insurance, Arch Capital, C.V. Starr & Co., Cisco, Facebook, Oracle, Selective Insurance, Sirius Group, Sompo International, Starbucks, WellCare Health Plans, Wilton Re, and many others, streamline their investment and accounting operations. Clearwater also works with hundreds of custodians, investment managers, dealers/brokers, and electronic trading portals who offer Clearwater to their many clients. With global headquarters in Boise, Idaho, and offices in Edinburgh, Frankfurt, London, New Delhi, New York, Paris, Seattle, Singapore, and Washington D.C., Clearwater sets the new global standard for investment portfolio reporting.
Job Description
We are seeking an IT Support Specialist to provide technical support in our Chicago office of 200+ users.
Requirements
- Provide technical support to a team of 200+ users in an office environment.
- Troubleshoot and perform hardware repairs, including laptop memory replacement, processor troubleshooting, and warranty replacements.
- Administer Microsoft Intune, including application packaging, device management, and onboarding through Autopilot.
- Support Microsoft Outlook within the 365 environment, which includes mail trace investigations, building and managing distribution lists, and troubleshooting Exchange-related issues.
- Administer Azure services, including Multi-Factor Authentication (MFA) resets, session resets for users, and creation and management of user groups.
- Manage on-prem Active Directory tasks, including group creation, user membership management and permissions, and utilizing basic PowerShell for investigative purposes.
- Administer Apple Business Manager and Jamf, including packaging applications, locking devices, and resetting Jamf passwords.
Benefits
- Business casual atmosphere in a flexible working environment
- Team focused culture that promotes innovation and ownership
- Access cutting edge investment reporting technology and expertise
- Defined and undefined career pathways allowing you to grow your own way
- Competitive medical, dental, vision, and life insurance benefits
- Maternity and paternity leave
- Personal Time Off and Volunteer Time Off to give back to the community
- RSUs as well as employee stock purchase plan and 401k with match
- Work from anywhere 3 weeks out of the year
