Service Operations Specialist
CloudFactoryNairobi, Nairobi County, Kenya
Posted November 24, 2025
Full Time
About the Company
We believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work.
Job Description
We're a mission-driven team passionate about unlocking the potential of AI to transform the world. We're looking for a Service Operations Specialist to manage and optimize service delivery for medium-complexity projects, ensuring smooth operations, capacity alignment, and SLA adherence.
Requirements
- Bachelor's degree or equivalent experience in a relevant field
- Previous experience in service delivery or similar roles preferred
- Strong organizational, multitasking, and communication skills
- Basic understanding of service delivery principles, SLAs, and operational best practices
Benefits
- Great Mission and Culture
- Meaningful Work
- Market competitive salary
- Quarterly variable compensation
- Remote and Home working
- Comprehensive medical cover
- Group life insurance
- Personal development and growth opportunities
- Office snacks and lunch
- Periodic team building and social events