IT Operation Specialist I

Cloudflare is a highly ambitious, large-scale technology company with a soul, committed to helping build a better Internet. We're seeking an IT Operation Specialist I to join our Global Virtual Service Desk team, responsible for delivering Tier 1 technical support through virtual channels to ensure seamless technology experience for employees worldwide.

Requirements

• 1-2 years of demonstrated IT Service Desk or helpdesk experience in a high-volume, corporate environment, with a focus on remote/virtual support
• Expert-level troubleshooting skills across a range of common technology stacks, including Windows and macOS operating systems, mobile platforms, and Microsoft/Google productivity suites
• Proven ability to utilize remote desktop tools and diagnostic software to resolve technical issues efficiently
• Willingness and ability to reliably work a rotating monthly shift schedule (Day, Morning, Night) and participate in the required weekly on-call rotation for weekends and holidays
• Excellent written and verbal communication skills with a professional, culturally sensitive, and empathetic demeanor for supporting a global, diverse user base

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development