Technical Account Manager, Network Services

At Cloudflare, we are on a mission to help build a better Internet. We're looking for a Technical Account Manager to own the post-contract end-to-end support experience for Cloudflare's most strategic customers, providing high-level support and ensuring a seamless customer experience.

Requirements

• 8+ years of previous experience in a customer-facing team with technical account management responsibilities
• Minimum 8 years of experience in a customer-facing team with technical account management responsibilities
• Strong customer service and leadership skills
• Self-starter with a commitment to ongoing self-education
• Excellent technical problem-solving skills
• Collaboration across organizations
• Strong understanding of Cloudflare products and technologies
• Ability to travel up to 25% of the time and work one weekend every quarter

Benefits

• Health & Welfare Benefits: Medical/Rx Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits, On-demand mental health support and Employee Assistance Program, Global Travel Medical Insurance
• Financial Benefits: Short and Long Term Disability Insurance, Life & Accident Insurance, 401(k) Retirement Savings Plan, Employee Stock Participation Plan
• Time Off: Flexible paid time off covering vacation and sick leave, Leave programs, including parental, pregnancy health, medical, and bereavement leave