Technical Support Engineer

Cloudflare is seeking an experienced Technical Support Engineer to join our team. You will work with our broad customer base on a variety of technical support issues ranging from troubleshooting network performance and security concerns to providing guidance on product configurations and best practices.

Requirements

• Minimum 8 years experience working as a Support Engineer / Sr. Support Engineer supporting networking or web security products
• Exceptional troubleshooting and problem-solving skills
• Strong customer service orientation and communication skills
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Motivated self-starter who always looking to expand your skill sets
• Proficiency in networking fundamentals, including DNS, VPNs, firewalls, and traffic routing
• Experience supporting cloud platforms (AWS, Azure, GCP) and SaaS application integrations
• Familiarity with Cloudflare and have a site actively using our platform
• Bachelor’s degree in Computer Science, Cybersecurity, or a related field (or equivalent experience)
• Relevant certifications such as CISSP, CCSP, GCIA, GCIH, GCFA or equivalent

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance