Technical Consultant
CloudtalkToronto, Ontario, Canada
Posted July 25, 2025
Full Time
About the Company
At CloudTalk, we're transforming how small and growing businesses manage business calls. As a leading provider of global AI-powered calling software, we help over 4,000 businesses connect with their customers in 160+ countries with clear and reliable communication. Our business calling software integrates seamlessly with your existing systems, offering crystal-clear call quality, AI-powered analytics, and top-notch dialers and CTIs that help teams make MORE and BETTER calls. We believe in teamwork, innovation, growth, and putting people first. Our mission is to build the world's most capable AI business calling software for sales and support teams to seamlessly connect with their customers, all while delivering the best experience to our customers, community and the incredible team of CloudTalkers we're proud to call our own.💙 Whether you're expanding outbound sales, supporting your customer service channels, or replacing traditional phone systems, CloudTalk is here to help you grow and succeed on a global scale.
Job Description
CloudTalk is a global SaaS company seeking a Technical Consultant to support internal teams and clients with deep product expertise. The role involves providing technical advice and solutions across CloudTalk's advanced features and integration ecosystem.
Requirements
- Proven experience in technical consulting, solution engineering, or technical support in a SaaS or integration-heavy environment.
- Strong understanding of APIs, webhooks, system integrations, and cloud-based architecture.
- Familiarity with CRM, Helpdesk, and automation tools (such as Salesforce, HubSpot, Zapier, Make/Integromat).
- Working knowledge of SQL for querying databases or supporting client data use cases.
- Basic coding skills (JavaScript, Python or equivalent) for prototyping, debugging, or building simple tools and automations.
- Awareness of Large Language Models (LLMs) and how AI tools can be used into customer workflows or internal automation.
- Excellent communication and stakeholder management skills - able to explain technical concepts to non-technical audiences.
- Problem-solving mindset with a proactive approach to identifying and resolving issues.
Benefits
- Unlimited Paid Time Off
- Volunteering Days
- MacBook for work
- Home Office Budget
- Recharge Fridays once per quarter
- Fitness Allowance
- Referral bonuses
- Virtual & physical team buildings
- Company merchandise
