Customer Experience Lead
Clover HealthHouston, Texas, United States
Posted October 9, 2025
Full Time
About the Company
Clover Health is a physician enablement company focused on seniors' healthcare access. We provide affordable Medicare Advantage plans, use proprietary software for personalized care recommendations, and offer home-based care. Our holistic approach aims to improve medical outcomes while lowering costs, leveraging technology like artificial intelligence and machine learning.
Job Description
Clover Health is seeking a Customer Experience Lead to manage a team of 8–10 agents responsible for delivering exceptional service to Medicare Advantage members and providers. This full-time onsite position in Houston, Texas is based on a rotating shift schedule and requires flexibility to accommodate peak season demands. The role focuses on coaching, performance management, and driving a culture of excellence.
Requirements
- 4+ years of call center experience
- 1–2 years in a lead or supervisory role
- Strong organizational, communication, and problem-solving skills
- Experience with IVR systems and customer engagement platforms
- Knowledge of AI-driven tools
- Experience with teams
Benefits
- Financial Well-Being
- Physical Well-Being
- Mental Well-Being
- Professional Development
