Director, Customer Experience - Medicare Advantage
Clover HealthHouston, Texas, United States • Houston, Texas, United States
Posted October 9, 2025
135000 - 175000 USD year
Full Time
About the Company
Clover Health is a physician enablement company focused on seniors' healthcare access. We provide affordable Medicare Advantage plans, use proprietary software for personalized care recommendations, and offer home-based care. Our holistic approach aims to improve medical outcomes while lowering costs, leveraging technology like artificial intelligence and machine learning.
Job Description
Clover Health is seeking a Director of Customer Experience to lead the execution of Clover’s customer engagement strategy and ensure a high-quality experience for Medicare Advantage members. This role focuses on leveraging AI and automation to improve customer satisfaction, trust, and overall experience by shaping how members connect with Clover. The position is full-time, onsite based in North/NW Houston, TX.
Requirements
- Deliver a world class customer experience and build a team.
- Define a winning Cx strategy focused on Medicare Advantage members.
- Oversee and optimize the unification of call center services.
- Lead the design, development, and governance of Standard Operating Procedures and onboarding programs.
- Analyze and optimize training design using AI-powered tools.
- Ensure regulatory compliance and update reporting.
Benefits
- Competitive base salary and equity opportunities
- Performance-based bonus program
- 401k matching
- Regular compensation reviews
- Medical, dental, and vision coverage
- Mental health resources
- Opportunities for professional development
- Paid parental leave