Member Experience Associate - Florissant

Community | Action | Recognition | Experience Our Member Experience Associates are moment makers that help us create an experience that makes our members say, I love Club Fitness!

Requirements

• Greet members and guests promptly with a friendly, positive attitude upon arrival and departure.
• Verify proper member check-in, monitor for delinquent accounts, and escalate to club leadership as needed.
• Maintain cleanliness throughout the club, including equipment, locker rooms, and bathrooms, in line with operational excellence standards.
• Respond promptly and professionally to member requests, inquiries, and concerns.
• Process retail and concession sales accurately.
• Assist members with tanning and recovery amenities, confirming proper membership access.
• Keep club studios maintained and report any issues to leadership.
• Prepare and serve quality smoothies.
• Maintain a clean, organized front desk area and follow all opening/closing procedures.
• Complete timely and accurate member incident reports.

Benefits

• Free Memberships
• Discounts on smoothies, cooler beverages, snacks, and tanning upgrades
• Comprehensive Benefits - Medical, Dental, Life, and Voluntary disability insurance plans
• Paid Time Off