Client Solutions Representative
CMA CGM GroupNorfolk, Virginia, United States
Posted December 22, 2025
Full Time
About the Company
The CMA CGM Group is a global leader in sea, land, and air logistics solutions, offering container shipping, transport, and intermodal services. With a fleet of over 650 vessels and operations in 177 countries, the company serves more than 420 ports across five continents. Committed to energy transition and humanitarian aid, CMA CGM aims for Net Zero Carbon by 2050 and supports education initiatives worldwide.
Job Description
This position will help provide information and solutions to assist customers with importing and exporting their shipments. The representative will assist with handling phone calls and customer requests via email expediting all customer complex and simple issues by quickly resolving to reduce service failures or loss of business.
Requirements
- Answer incoming emails and calls from customers supporting them with requested info and/or problem resolution
- Make and rate new Bookings and modify existing bookings as per customer’s request
- Provide updates to customers on shipments, sailing schedules, equipment availability, routing etc.
- Follow up on all NOVA pending cases daily, and cases reopened by customers
- In the event of service failures conduct a root cause analysis to find out what caused the customers problem and coordinate a prompt recovery response
Benefits
- Comprehensive benefits package
- 401k Matching
- Health, Dental, and Vision Insurance
- Paid Time Off
- Life Insurance
