Client Solutions Representative - Premium
CMA CGM GroupNorfolk, Virginia, United States
Posted December 4, 2025
Full Time
About the Company
CMA CGM is a global leader in shipping and logistics, with a network of over 400 offices and 750 warehouses in 160 countries.
Job Description
The Client Solutions Representative at CMA CGM acts as the frontline advocate for our clients, ensuring their logistics needs are met with efficiency and professionalism. The position will leverage understanding of international trade, import/export regulations, and supply chain processes to provide top-tier support and solutions.
Requirements
- Answer incoming calls and customer service emails within the allotted KPIs
- Provide updates on shipments using relevant rail and terminal websites
- Liaison between external and internal customers for issue resolution
- Update tracking reports, assist in problem resolution
- Conduct a root cause analysis to find out what caused the customer's problem and coordinate a prompt recovery response
- Seek and attend training opportunities to grow
- MISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED
Benefits
- 401k Matching
- Retirement Plan
- Generous Paid Time Off
- Tuition Reimbursement
- Relocation Assistance
