Technical Success Manager, Americas

CodeRabbit is seeking a Technical Success Manager to join their customer success organization in the Americas theater, responsible for architecting, implementing, and communicating solutions for demanding customers, and championing customer value and technical expertise.

Requirements

• Serve as the technical vanguard within the customer success organization
• Work directly with customers to troubleshoot and resolve complex technical issues
• Educate customers on best product usage
• Support sales and customer success teams on sales, retention, and expansion motions
• Work with developers to identify defects and product improvement opportunities
• Improve serviceability of the product
• Provide analysis of customer base to minimize risks
• Define and inspire product changes with development engineering team
• Develop and contribute to knowledge bases
• Provide escalation support

Benefits

• Competitive salary
• Equity
• Benefits