Lead Patient Services Representative

The Lead Patient Services Representative supports the Practice Supervisor by providing day-to-day oversight of front desk and patient service operations, ensuring smooth clinic workflows, and maintaining high standards of patient experience, access, and operational efficiency.

Requirements

• Excellent customer service and interpersonal skills.
• Ability to interact with diverse patient population
• Solid computer literacy; ability to multitask, organize and prioritize one's own work.
• Solid understanding of medical insurance terminology.
• Previous experience and knowledge of Community Health Center or Hospital patient registration systems, insurance eligibility verification systems (i.e. MMIS, WebMD, Trizetto, NEHEN).
• Solid knowledge of insurance plans, concepts and terms.
• Ability to quickly learn new systems and tasks; work as a team member and independently.
• Ability to work in a fast pace environment.
• Ability to listen well and devote full attention to patients and medical professionals alike.
• Ability to be compassionate, caring, and to remain calm, even under the most stressful of situations.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance