Patient Services Representative II
CODMAN SQUARE HEALTH CENTERMassachusetts, United States
Posted January 12, 2026
21 - 32.5
Full Time
About the Company
Codman Square Health Center Inc. is a nationally recognized community health and multi-service organization that delivers comprehensive primary and urgent care, dental, eye care, and behavioral health services to families and individuals. Leveraging an integrated care model, the center combines medical group visits, maternal and child health, nutrition, fitness, and HIV/substance-use programs to promote holistic wellness and fiscal health for underserved communities. Its award-winning clinical team is known for exceptional expertise and customer-centric service, driving high-quality outcomes across the continuum of care. Codman Square’s commitment to innovation and a passionate workforce positions it as a leader in transforming community health and fostering healthier lives.
Job Description
The Patient Service Representative (PSR) II is responsible for performing tasks that directly support Health Center’s front-end revenue cycle management functions, including Patient Service Center and clinic administrative processes. S/He will handle patient inquiries, follow-up with patients, resolve patient questions/concerns regarding insurance verification and authorization management, and provide excellent customer service for patients, staff, and providers alike.
Requirements
- Associate degree preferred, High school diploma required
- A minimum of three years’ experience in a medical/clinical office environment or Health or Dental insurance industry required
- Previous customer service background required
- Bilingual ability a plus