Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Requirements
- Perform remote provisioning of devices and associated portals related to the above services
- Manage tasks within the sales environment systems related to open sales opportunities
- Place orders to acquire necessary equipment to fulfill pending installations
- Obtain Customer Service Records (CSRs) from customer’s current telephone service provider
- Enter customer address and billing information into the Breezeline billing system
- Transfer and verify information between billing and data systems for third party order processing
- Assign static IP addresses and provide information to customers as required
- Coordinate with Sales and field personnel to ensure that all aspects of orders are processed as accurately and efficiently as possible
- Provide technical guidance and support to internal and external colleagues and customers during installation and support activities for enterprise level services
- Assist in the resolution of tickets related to commercial voice, WiFi and mobile porting issues
Benefits
- Competitive salary
- Medical coverage (including prescription and vision plans)
- Dental coverage
- Life Insurance (1x salary at no cost to employee)
- Long and short-term disability insurance (no cost to employee)
- Voluntary employee, spousal, and child life insurance
- Company recognized Holidays with additional Floating Holidays
- Paid Time Off (PTO) programs
- Comprehensive Flex Work Policy
- 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
- Participation in the Employee Bonus Plan
- Participation in the Cogeco Stock Purchase Plan
- Complimentary and discounted broadband services (for those in our service area)
- Tuition Reimbursement
- Headspace Membership
- Opportunities for LinkedIn Learning subscriptions for select colleagues
