We are seeking a Customer and Network Facing Technician to perform field installation and service work, troubleshooting, repair and maintenance of cable television, internet, and telephony systems. The incumbent will ensure the quality of services provided to end-users meets or exceeds established industry and company performance standards and complies with FCC requirements and protocol.
Requirements
- Valid state driver's license and a good driving record within Company required standards.
- Certifications and licenses, as required by state and municipal laws.
- Successfully meet (and maintain) additional background check requirements for specialized projects/services.
- Minimum of one year of direct customer service experience.
- PC and Windows software skills.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Communicates professionally and effectively with customers, vendors, and employees.
- Ability to apply concepts of basic mathematics, algebra, and geometry.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to accurately measure distances, using tapes or other measuring devices.
- Ability to adhere to Local, Federal regulations and Company policies.
- Ability to carry, climb, and operate extension ladders up to and including 32’ high and up to 75 pounds.
- Ability to Operate Aerial Lift Equipment rated with a 350lb maximum total load capacity.
- Ability to differentiate between different sizes and colors of wires.
- Ability to drive company vehicles in a safe and responsible manner.
- Ability to make cable connections in tight spaces by bending, reaching, twisting.
- Ability to operate appropriate computer or test equipment associated with position.
- Ability to prioritize and organize effectively.
- Ability to carry and use a variety of hand tools, power tools and equipment.
- Ability to frequently bend, stoop, and crawl.
- Requisite ability to drive commercial vehicle (DOT physical may be required).
- Ability to lift an 88lb power supply from floor to 42”.
Benefits
- Competitive salary
- Medical coverage (including prescription and vision plans)
- Dental coverage
- Life Insurance (1x salary at no cost to employee)
- Long and short-term disability insurance (no cost to employee)
- Voluntary employee, spousal, and child life insurance
- Company recognized Holidays with additional Floating Holidays
- Paid Time Off (PTO) programs
- Comprehensive Flex Work Policy
- 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
- Participation in the Employee Bonus Plan
- Participation in the Cogeco Stock Purchase Plan
- Complimentary and discounted broadband services (for those in our service area)
- Tuition Reimbursement
- Headspace Membership
- Betterhelp Membership
- Opportunities for LinkedIn Learning subscriptions for select colleagues
