Client Success Manager

We are seeking a Client Success Manager to join our Client Management Team. In this role, you will be responsible for taking ownership for steady state account relationships and acting as the primary point of contact for your clients.

Requirements

• 4–7 years in client-facing roles (client management, client success, account management, or similar)
• Bachelor’s degree in a related field
• Proven ability to build strong client relationships and deliver high satisfaction
• A collaborative teammate who works seamlessly across functions
• Excellent communicator, comfortable presenting and speaking on the fly
• Strong analytical skills with experience using data to drive decisions and outcomes
• Able to think both strategically and operationally to solve complex client challenges
• Highly organized with excellent time-management habits
• Thrives in fast-changing, ambiguous environments
• Willing to travel up to 25%
• Experience with PaaS models, delegated vendor models, or value-based care is a plus
• Experience with government clients is a plus
• Background in SaaS or technical environments, and familiarity with software tools
• Strong project management skills (planning, execution, cross-functional coordination)
• Healthcare experience strongly preferred; patient or provider-facing experience a plus
• Familiarity with Salesforce, Confluence, JIRA, and Google Suite

Benefits

• Fully remote opportunity with about 25% travel
• Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 401K retirement plan with company match; flexible spending and health savings account
• Up to 184 hours (23 days) of PTO per year + company holidays
• Up to 14 weeks of paid parental leave
• Pet insurance