Lead Client Facing Analyst

We are looking for a Lead Client Facing Analyst to play a key role in delivering value for our Platform-as-a-Service (PaaS) customers. The Lead Client Facing Analyst will be part of a small, fast-paced team working directly with clients to strategically design, execute, and maintain a robust prior authorization decisioning automation program.

Requirements

• 6+ years experience working in a client facing role
• Demonstrated expertise in building client relationships and driving client engagement, value, and satisfaction
• Advanced Proficiency in Excel and PowerPoint.
• Proficiency with building and/or maintaining dashboards in self-service business intelligence tools such as Tableau or PowerBI;
• Proficiency with using SQL to extract insights from complex healthcare data sets
• Problem-Solving and Critical Thinking Skills: Ability to develop deep product expertise and leverage it to guide customers, solve strategic issues, and optimize platform value
• Collaboration: Experience interfacing with internal, cross-functional stakeholders and colleagues on the development and definition of KPIs and product enhancements
• Ethical Decision-Making: Ability to navigate ethical dilemmas in healthcare data management and analysis while upholding professional standards and integrity
• Passionate about improving the U.S. healthcare system and helping ensure every patient receives the best care possible
• Bachelor’s degree

Benefits

• Fully remote opportunity with about 5% travel
• Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 401K retirement plan with company match; flexible spending and health savings account
• Up to 184 hours (23 days) of PTO per year + company holidays
• Up to 14 weeks of paid parental leave
• Pet insurance