HR Operations Specialist II

We’re looking for an experienced HR Operations Specialist to deliver expert-level HR support across EMEA and North America. In this senior position, you’ll manage the full spectrum of HR cases—from routine inquiries to complex, escalated, and VIP matters—ensuring accuracy, compliance, and exceptional employee experience throughout the employee life cycle.

Requirements

• 5+ years in HR operations, shared services, HR Generalist roles, or related fields with demonstrated progression in case complexity
• Expertise in HR case management, from routine queries to complex employee relations across UK, Germany, Nordics, Switzerland, North America, and other EU countries
• Advanced HRIS experience with expert-level system navigation, transaction processing, and troubleshooting capabilities
• Proven track record of efficiently handling high-volume caseloads while maintaining quality across all complexity levels
• Labour law and regulatory framework knowledge across multiple jurisdictions with practical application across diverse case types
• Experience managing escalated cases and VIP stakeholder requests with demonstrated ability to maintain confidentiality and deliver exceptional service under pressure
• Advanced HRIS knowledge with ability to navigate complex system configurations
• Case management expertise using enterprise ticketing and workflow systems
• Data analysis capabilities for trend identification and process improvement insights
• Cultural intelligence: Deep understanding of cross-cultural dynamics enabling effective case resolution across diverse European and North American markets.