Senior HR Operations Specialist

To deliver expert-level HR service for employees and managers across EMEA and North America, including escalated cases and VIP requests, handling the full spectrum of HR cases from routine to highly complex matters with exceptional knowledge and judgment while ensuring accurate, timely, and compliant HR support across the complete employee lifecycle.

Requirements

• 7+ years in HR operations, shared services, HR Generalist roles, or related fields with demonstrated progression in case complexity
• Expertise in HR case management, from routine queries to complex employee relations across UK, Germany, Nordics, Switzerland, North America, and other EU countries
• Advanced HRIS experience with expert-level system navigation, transaction processing, and troubleshooting capabilities
• Labour law and regulatory framework knowledge across multiple jurisdictions with practical application across diverse case types
• Experience managing escalated cases and VIP stakeholder requests with demonstrated ability to maintain confidentiality and deliver exceptional service under pressure

Benefits

• Career development within a global HR organization
• Exposure to international markets and diverse HR practices across EMEA and North America
• Skill development opportunities in specialized HR areas and emerging technologies
• Hybrid flexibility combining collaborative office time with remote work efficiency
• Global team collaboration with colleagues across multiple time zones and cultures
• Modern technology stack and tools that enable efficient, high-quality service delivery