Customer Support Specialist

Colibrix One is seeking a Customer Support Specialist to assist clients and partners with acquiring and payment systems, including technical support, diagnostics, and issue resolution. The role involves close collaboration with internal teams and clear communication with clients to ensure fast and effective solutions. This is a full-time, B2B contract position based in Warsaw, Poland.

Requirements

• At least 1–2 years of relevant experience in the fintech industry
• Excellent written and verbal communication skills in English and Russian
• Knowledge of the principles of operation, payment terminals and payment gateways
• Good understanding of the technical aspects of payment processing and standard data transmission protocols
• Experience with incident management and monitoring systems (e.g., Intercom, JIRA, Grafana, Asana)
• Experience with any ticketing/CRM system
• Quick learning ability and adaptability to new information
• Proactive and problem-solving mindset with excellent organizational skills
• Ability to work in shifts, including both day and night
• 24/7 customer support

Benefits

• Opportunity to shape the future of fintech solutions
• Collaborative and supportive team environment
• Continuous learning and development opportunities
• Competitive salary
• Paid vacation
• Fully remote work