Senior Manager, Customer Support
CollibraCapital City of Prague, Prague, Czechia
Posted August 1, 2025
Full Time
About the Company
Collibra is a leading provider of data governance solutions that unify data and AI management across ecosystems. Their Collibra Platform offers automated visibility, control, and documentation, enriched by semantic technology and intuitive user experience, to empower trust, compliance, and consumption of data in enterprises globally.
Job Description
Join Collibra’s Customer Support team as a Senior Manager to support the company's growth and lead a team of Support Engineers. The role involves building a strong team culture, fostering a continuous learning environment, and driving overall team success.
Requirements
- Proven experience and leadership in a technical support leadership role
- In-depth knowledge of complex technical concepts and the ability to translate them into clear and concise communication for a non-technical audience.
- Strong understanding of customer relationship management principles and best practices
- Excellent communication, interpersonal, and coaching skills with the ability to motivate and inspire others
- Ability to prioritize tasks, manage multiple deadlines, and thrive in a fast-paced environment
Benefits
- Flexible benefits program
- Competitive compensation
- Health coverage
- Time off
- Diversity, equity, and inclusion initiatives
