Senior Manager, Customer Support
TekmetricHouston, Texas, United States
Posted October 16, 2025
Full Time
About the Company
Tekmetric is a leading auto repair technology company that empowers shops nationwide with an all-inclusive platform offering shop management, integrated payments, marketing tools, and real-time data analytics. Through innovative solutions like multi-shop/franchise management, digital vehicle inspections, and labor guides, Tekmetric enhances transparency, productivity, profitability, and customer satisfaction in the auto repair industry.
Job Description
Tekmetric is a cloud-based platform helping auto repair shops run smarter and grow faster. They are seeking a Senior Manager of Customer Support to lead their team, drive customer success, and manage operations in a fast-paced, innovative environment. This role involves maintaining SLA’s, driving KPIs, and ensuring exceptional service.
Requirements
- 5+ years of experience in a leadership role overseeing customer support
- Expertise in customer service operations, processes, and infrastructure in support
- Experience in addressing customer needs by leveraging AI tools
- Ability to gain deep understanding of customers’ concerns and thoughts regarding the use of products
- Prior success in establishing and analyzing business processes
- Excellent collaboration skills and team focus
Benefits
- Health & Wellness Programs
- Competitive Salary
- 401k Retirement Plan
- Generous Paid Time Off
- Flexible Spending Accounts
- Life Insurance
- Mental Health Support
- Continuing Education Support
