CRM Architect

The CRM Architect/Manager provides strategic leadership in customer relationship management, initially focusing on architecting and optimizing Salesforce systems and processes. This blended position is ideal for candidates seeking to grow from a hands-on technical architect into a strategic manager, driving CRM strategy, adoption, and continuous improvement across the organization.

Requirements

• Lead CRM system design, architecture, and roadmap development
• Implement and maintain Salesforce configuration changes
• Design and develop custom applications using Apex, Lightning Web Components, and Visualforce
• Manage integrations with third-party applications and external systems
• Conduct proactive system maintenance
• Oversee data quality initiatives
• Serve as the company's primary point of contact for Salesforce
• Support marketing automation efforts and leverage CRM data for targeted campaigns
• Facilitate Steering Committee/CRM Governance meetings
• Manage user roles, profiles, permissions, and license provisioning
• Promote user adoption through training, documentation, and communication of platform changes
• Monitor CRM usage and identify opportunities to leverage underutilized features
• Respond to user tickets, troubleshoot bugs, and deliver system enhancements
• Lead change management initiatives and ensure effective communication across teams
• Stay current with Salesforce releases and industry best practices
• Actively engage in the Salesforce community and represent the company at relevant events

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance