We are seeking a senior technical engineer as a foundational member of a cross-functional team that is tasked with ensuring and enhancing the quality, availability, and reliability of the Clumio Data Platform, which is 100% in AWS public cloud.
Requirements
- Work closely with Engineering and QA teams to ensure a stable and scalable public cloud infrastructure
- Work with developers to drive their requirements for resources, capacity, configuration, security, deployment and monitoring
- Maintain escalation policies, incident communication, and follow-the-sun support between multiple geographically disperse virtual NOCs
- Handle 24x7x365 Incident Management and drive Problem Management continuous improvements to enforce and maintain SLAs
- Routinely survey and evaluate available technology options to improve processes, tooling, and monitoring
- Collaborate with QA to help provide comprehensive coverage for software releases by building and maintaining suitable test environments and deployment pipelines
- Collaborate with Sales to build and maintain demonstration/Proof of Concept environments
- Interface with Customer Success to provide scope and detail for incident reports and maintenance activities
Benefits
- Paid Time Off
- Retirement Plan
- Visa Sponsorship