Customer Service Officer - Level 2
Compass EducationMelbourne, Victoria, Australia
Posted October 19, 2025
Full Time
About the Company
A non-profit, global, educator-led organization that empowers learning communities to educate and act for a sustainable future.
Job Description
Compass is seeking a Level 2 Client Support Officer to join their established AU Support team in Melbourne. This role involves providing comprehensive and accurate support to schools using Compass, managing high-priority requests, and assisting with module configuration and escalations. The company is a fast-growing educational software provider with a focus on smart school management.
Requirements
- Demonstrate a service-oriented approach to helping customers
- Strong verbal and written communication skills
- Strong attention to detail
- Ability to work autonomously and collaboratively
Benefits
- Meaningful work in a rewarding industry
- Learning & Development opportunities
- Parental Leave Program
- Employment Assistance Program
- Priority access to Employee Assistance Program
