Customer Success Consultant
Compass EducationAdelaide, South Australia, Australia • Melbourne, Victoria, Australia
Posted October 29, 2025
Full Time
About the Company
A non-profit, global, educator-led organization that empowers learning communities to educate and act for a sustainable future.
Job Description
Compass is seeking a Customer Success Consultant to focus on ensuring client satisfaction and retention for its products. The role involves implementing solutions, providing training, managing relationships, and escalating concerns. The company provides education solutions to over 5,000 schools in Australia and beyond. This position is key to promoting the Compass product and contributing to student success.
Requirements
- Manage workflow for implementation, training, and account management.
- Coordinate the implementation of new modules.
- Provide onsite/remote training sessions and account management visits.
- Ensure high level of service for client portfolio.
- Build relationships with school leadership.
- Provide clear notes and feedback.
- Escalate concerns appropriately.
Benefits
- Flexible working culture
- Learning & Development opportunities
- Parental Leave Program
- Employment Assistance Program
- Access to Employment Assistance Program (EAP)
