Customer Success Consultant

Join Compass and help shape the future of education. As a Customer Success Consultant, you will work with priority clients to ensure their satisfaction and retention in the Compass product, and provide exceptional service and support to independent schools.

Requirements

• Manage overall workflow for implementation, training, and account management of assigned signature schools.
• Coordinate the implementation of new modules with customers.
• Complete onsite/remote training sessions & account management visits.
• Ensure the highest level of service for your portfolio of clients.
• Ensure all schools in your portfolio are active promoters of the platform.
• Build relationships with school leadership to ensure product rollout success.
• Provide clear notes and feedback and escalate customer concerns appropriately.
• Provide phone, email, and in-person support to customers when needed.
• Escalate concerns appropriately to ensure maximum customer satisfaction.

Benefits

• Flexible working culture
• Learning & Development opportunities
• Parental Leave Program
• 24/7 access to Employment Assistance Program (EAP)