Rapport is a specialized division of FLIK Hospitality Group focused on guest and employee services, meeting and event planning, and conference center management. We invest in our ambassadors, providing individual training and development programs to help them attain their career aspirations.
Requirements
- Deliver a consistent, outstanding customer service experience
- Manage and book reservation requests; maintain room schedules through reservation system
- Serve as first point of contact for their specific location/site regarding Connections space - provide tours to clients as necessary
- Greet and provide directional assistance to all guest/facilitators as needed, be a welcoming first impression at Connections reception desk
- Manage and respond to all emails in the location-specific folders in shared Connections mailbox
- Provide consultative event coordinator services to customers, including catering, room set-ups, AV troubleshooting and general event logistics
- Perform set-up and clean-up for beverage service as needed
- Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start
- Knowledgeable in answering site specific questions regarding local amenities
- Responsible for maintaining Connections space, including submitting work orders as needed
- Perform additional duties as assigned by manager
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
