LEAD TECHNOLOGY ADVOCATE - CAPITAL ONE - CHICAGO, IL

As the Lead Technology Advocate, you will oversee the daily operation, coordination, execution, and support of the audiovisual systems and requirements of executive, educational, and routine meetings in a fast-paced, customer service focused conference center environment.

Requirements

• Oversees testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment
• Provides best effort assistance to fulfill any audiovisual technical requirements as assigned
• Maintains the process used to create trouble tickets, customer issue resolution logs, and asset management
• Executes all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues
• Provides consultation and education to all levels of end users on presentation technologies
• Troubleshoots audiovisual and videoconferencing related technology
• Maintains conference room integrity
• Performs regular preventive maintenance checks
• Escalates housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department
• Maintains understanding of current and new presentation technology

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)