Customer Success Manager
CompassAustin, Texas, United States
Posted October 23, 2025
Full Time
About the Company
Compass is a real estate technology company founded in 2012 by Ori Allon and Robert Reffkin. With a powerful end-to-end platform, Compass supports the entire buying and selling workflow, offering an unparalleled experience to both agents and clients. Operating in over 22 regions across the United States, Compass's mission is to help everyone find their place in the world.
Job Description
Compass is a real estate platform revolutionizing the industry with an end-to-end solution for residential agents. This Customer Success Manager role will be their first point of contact, providing support and guidance to agents, training them on the platform and assisting with marketing requests. They'll be a key advocate for both the agent and the company, aiming to deliver a world-class customer experience. The role is 100% in-office in the Austin, Texas office.
Requirements
- Manage a portfolio of high-touch customers
- Promote agent adoption of Compass tools and services
- Provide marketing support and liaison with marketing specialists
- Partner with Onboarding team on logistics
- Mentor Agent Experience Coordinator(s)
- Strong problem-solving and analytical skills
Benefits
- Participation in incentive programs
- Paid vacation, holidays, sick time, parental leave
- Medical, tele-health, dental and vision benefits
- 401(k) plan
- Flexible spending accounts
- Commuter program
- Life and disability insurance
- Maven
- Carrot
- UrbanSitter
- Employee Assistance Program
- Pet insurance