Level 2 Customer Experience Specialist

Grow your career with a leading provider of innovative learning management systems (LMS), student management systems (SMS), and software solutions designed to enhance education and training experiences. Enjoy the convenience of Australian hours, no night shift, and no rush hour travel. The Level 2 Customer Experience Specialist plays a critical role in delivering high-quality customer support while managing advanced system configuration, investigation, and administration tasks.

Requirements

• 2 years of hands-on experience with Moodle, including troubleshooting common issues
• Previous experience in customer support, preferably within a technology, SaaS, or education/edtech environment
• Strong written communication skills, with the ability to clearly explain technical concepts, troubleshooting steps, and resolutions
• Proficiency with customer relationship management (CRM) software and ticketing systems
• Familiarity with Learning Management Systems (LMS), Student Management Systems (SMS), and related technologies
• Problem-solving mindset with a focus on delivering excellent customer service
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• A team player with the ability to work independently when needed

Benefits

• Permanent work-from-home
• No weekend work
• Fast career growth & development with our internal promotion
• PHP 100,000 medical coverage for 2 dependents
• Dental and optical benefits
• Company-provided equipment
• Virtual games, events, and lunch outs