Technical Support Manager

Technical Support Manager job description at Composites One. The position involves supporting technical sales and market development efforts within the advanced composites industry, combining technical expertise with strategic marketing and customer engagement.

Requirements

• Develop and manage market segment strategies, programs, and key customer relationships
• Act as a technical consultant to align marketing, sales, and segment-specific initiatives
• Gather customer requirements and deliver customized technical solutions and support
• Create quotes and bids for customized or non-standard products and services
• Evaluate customer systems for successful integration of company products
• Prepare sales support materials, including proposals, contracts, and SLAs
• Introduce, demonstrate, and promote new and existing products and services
• Conduct market research and competitive analysis to inform strategy and tactics
• Identify new product opportunities using existing technologies
• Analyze and optimize market segment program effectiveness
• Collaborate with Sales on customer-focused programs to drive ROI and sell-through
• Forecast customer needs to support budgeting and program development
• Deliver product training to internal teams and customers

Benefits

• Comprehensive health benefits
• Retirement benefits
• Wellness programs
• Professional growth programs