Technical Support Manager, Composite Materials

We are seeking a Technical Support Manager to support technical sales and market development efforts within the advanced composites industry. The ideal candidate should have a strong background in composite materials and processes, experience in developing customized solutions, and the ability to work cross-functionally with internal stakeholders to deliver value to customers and identify new opportunities for innovation.

Requirements

• Develop and manage market segment strategies, programs, and key customer relationships.
• Act as a technical consultant to align marketing, sales, and segment-specific initiatives.
• Gather customer requirements and deliver customized technical solutions and support.
• Create quotes and bids for customized or non-standard products and services.
• Evaluate customer systems for successful integration of company products.
• Prepare sales support materials, including proposals, contracts, and SLAs.
• Introduce, demonstrate, and promote new and existing products and services.
• Conduct market research and competitive analysis to inform strategy and tactics.
• Identify new product opportunities using existing technologies.
• Analyze and optimize market segment program effectiveness.
• Collaborate with Sales on customer-focused programs to drive ROI and sell-through.
• Forecast customer needs to support budgeting and program development.
• Deliver product training to internal teams and customers.

Benefits

• Comprehensive health and retirement programs
• Wellness and professional growth programs
• Annual bonuses and profit sharing
• Discretionary bonuses