Customer Operations Manager

CompScience is a high-growth startup on a mission to prevent 1 million workplace injuries through bold technological innovations. We're looking for a Customer Operations Manager to transform the operational backbone of our Services while launching digital success programs for our smaller customers.

Requirements

• Build Success & Services processes, playbooks, and tooling to drive efficiency and impact
• Test, evaluate, and deploy new product capabilities or third party tools
• Support rollout of new programs across Services/Success teams
• Drive forecasting, KPI dashboards, and executive reporting for Services team
• Partner with product to design and rollout automated SMB customer journeys
• Design and execute programs to drive impact at scale for SMB customers

Benefits

• Comprehensive health benefits
• 401(k) plan
• Life insurance
• Flexible time off
• 12 weeks parental leave
• Professional development reimbursement