IT Team Manager (Second Shift)

As the Team Manager, you will be responsible for ensuring the team meets SLA performance targets, drives glide paths towards KPIs, and solves problems elegantly. This role requires working 1pm to 10pm onsite in Lower Manhattan.

Requirements

• Manage direct reports in multiple locations
• Monitor overall performance of services
• Deliver service successfully
• Hire, train, lead, motivate, develop and manage the performance of direct reports
• Develop continual service improvement plans
• Create demands, SoWs and complete necessary project documentation/internal forecasting activities
• Liaise with IT partners/other functions
• Act as a point of contact for the team
• Manage sickness/absence, holidays and training levels
• Develop and agree personal development plans for all direct reports
• Hold regular 1:1s with team members and lead/document weekly team meetings
• Complete the yearly performance reviews for direct reports
• Ad-hoc initiatives and projects as required by the business
• Maintain and improve customer satisfaction levels
• Improvements of the quality offering through the daily / weekly quality assessments
• Minimize costs

Benefits

• Competitive compensation plans
• Long-term career opportunities
• Attractive mix of benefit plans
• Future financial security
• Peace of mind