Advisor I, Chat Support
ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia • Sepang, Selangor, Malaysia • Selangor, Malaysia
Posted January 23, 2025
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to provide customer service support and resolution of routine problems.
Requirements
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Benefits
- Employer-sponsored benefits
- Career growth opportunities
