Advisor I, Technical Support
ConcentrixKuala Lumpur, Malaysia • Sepang, Selangor, Malaysia • Selangor, Malaysia • Sepang, Selangor, Malaysia
Posted January 23, 2025
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
The Advisor I, Technical Support position provides customer service support and resolution of routine problems regarding client's product or services. The role involves interfacing with customers via inbound and outbound calls or through the Internet.
Requirements
- Ensure service delivered to customers meets contractual KPIs
- Clarify customer requirements and provide resolution
- Listen attentively to customer needs and concerns
- Maintain basic knowledge of client products and/or services
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
Benefits
- Flexible work arrangements, including work-at-home options
- Opportunities for career growth and development