Customer advisor with Danish for TV streaming provider

Provide assistance via phone, email or chat, deliver technical support, handle customer complaints, and serve B2B and B2C clients as first and second line support.

Requirements

• Service-oriented thinking with focus on customer experience
• Fluency in Danish (C1 level) and English written and verbal (B2)
• Administrative and technical knowledge
• Outstanding communication skills and good listener
• Minimum 6 months of experience in customer service
• Willingness to perform soft selling and upselling

Benefits

• Equal opportunities for all
• International and diverse work environment
• Investment in your growth through coaching and mentoring
• Team-building events
• Team leader support
• Contract of employment or contract of mandate