Partner Success Analyst
ConnectWiseWashington, United States • Philadelphia, Pennsylvania, United States
Posted October 10, 2025
Full Time
About the Company
ConnectWise is a leading provider of software solutions for technology solutions providers (TSPs), offering a comprehensive platform for business management, remote monitoring, automation, help desk services, managed services, CRM, project management, billing, quoting, and cybersecurity risk assessments. With hundreds of integrations and a vibrant community, ConnectWise empowers TSPs to run their as-a-service businesses efficiently. The company is known for its inclusive culture that values diversity and innovation, fostering an environment where employees can make meaningful contributions.
Job Description
ConnectWise is seeking a Partner Success Analyst to drive engagement and adoption of their products. This role focuses on program development, process improvement, cross-team collaboration, and content marketing. The analyst will help drive product adoption and retention by collecting feedback and tracking key success metrics.
Requirements
- Minimum of 5 years’ experience in a similar role
- Proven ability to develop, implement, and manage scalable customer success programs
- Strong project management and organizational skills
- Experience in Customer Success field, preferably within a SaaS environment
- Proficiency in customer success metrics
- Excellent written and verbal communication skills
- Familiarity with CRM systems and data analysis tools
