Technical Support Analyst
Posted March 27, 2026
Full Time
About the Company
Construction Specialties is a specialty building products manufacturer that provides solutions to building challenges for architects, designers, building owners, facility managers, and contractors.
Job Description
Construction Specialties is a specialty building products manufacturer seeking a Technical Support Analyst to resolve technical issues relating to computer systems, telecommunication network, LANs, WANs, and desktop computers.
Requirements
- Install and configure computer hardware and software
- Troubleshoot, diagnose, and resolve hardware/software problems
- Administer AD, Egnyte, Okta, O365 email accounts
- Provide support for customers via ServiceNow ticketing system
- Restore deleted files from backup (w/Systems Engineering)
- Collaborate with IT departments on various projects
- Interface between customer and second tier support
- Set up for conference room meetings
- Train and review general policies and procedures with new hires
- Report local IT operations/projects to Facility and IT management
- Perform other related duties assigned by IT Management
- Produce Knowledgebase articles as needed/requested
- Assist the network team in providing technical support to users, diagnose network related issues, and help with questions about network usage
- Physical assistance with server hardware – rack/unrack, cabling, light modifications such as memory and disk support
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
