Technical Support Analyst

We are HCSS, a pioneer and leader in the construction software space. We are seeking a Technical Support Analyst to join our award-winning Support Team and provide our customers with quality service.

Requirements

• Level 1 Prod Knowledge Certified
• 2+ years of customer service experience
• Passion for technology and learning new software
• Ability to build relationships with customers and empathize with their problems
• Decision-making and problem-solving skills
• Ability to plan, organize, and prioritize work
• Genuine curiosity and initiative to build new processes or programs

Benefits

• Flexible hybrid schedule
• Medical, dental, and vision coverage with company-paid and employee-paid options
• Paid holidays, sick days, and personal time off
• Employee Resource Groups (ERGs) for connection and inclusion
• On-site amenities including a basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
• Dog-friendly campus and WiFi-accessible courtyards
• 401(k) with a 5% company match
• Coverage for employee professional development and wellness