Member Service Representative
Consumers Credit UnionGrand Rapids, Michigan, United States
Posted June 10, 2025
Full Time
About the Company
Consumers Credit Union, headquartered in Kalamazoo, Michigan, is a full-service financial institution specializing in digital banking, mortgages, and business lending. With over $2.2 billion in assets and serving more than 134,000 members across multiple locations, the credit union offers a wide range of services including checking, savings, credit cards, and investment options through its CO-OP Network ATMs. Consumers Credit Union is federally insured by NCUA and is committed to providing exceptional member service.
Job Description
Consumers Credit Union is seeking a passionate Member Service Representative to enhance member relationships and exceed expectations. The role involves providing excellent customer service, resolving member concerns, and managing relationships with new members. It requires a good attitude, strong attention to detail, and the ability to confidently sell products and services to meet member financial needs.
Requirements
- Provide excellent member service.
- Respond to member communications and inquiries.
- Develop relationships with new members.
- Process transactions like deposits, withdrawals, and loan payments.
Benefits
- Outstanding health, dental, and vision plans
- Excellent health insurance plan
- 401(k) plan
- Paid time off
- Paid gym memberships
- Wellness programs
- Life coaches
- Tuition reimbursement
- Loan discounts