Senior Technical Support Specialist
ConversicaCalifornia, United States • Arizona, United States
Posted December 17, 2025
56000 - 62000 USD year
Full Time
About the Company
Conversica specializes in conversational AI and intelligent virtual assistants that automate lead engagement, follow‑up, and customer success. Their software-as-a-service platform enables businesses to initiate and nurture conversations that build trust, deepen relationships, and drive revenue growth. By combining advanced natural language processing with real‑time lead management, Conversica delivers scalable, revenue‑digital assistants that seamlessly integrate into existing sales and marketing workflows. Their focus on conversation automation sets them apart, offering a unique blend of AI‑powered outreach, conversational marketing, and sales enablement that helps companies close deals faster and more efficiently.
Job Description
As a Tier 2 Senior Technical Support Specialist, you will provide top-tier diagnostic and troubleshooting skills and a passion for providing best-in-class support and practical solutions for the trickiest tickets.
Requirements
- 3+ years experience in a SaaS technical support role
- Proven technical aptitude with ability to troubleshoot and resolve complex issues independently
- Knowledge of sales and marketing tech stacks, including marketing automation platforms, CRMs, and integrations
- Strong understanding of logic functions and ability to create formulas
- Proficient in SQL with ability to write, test, and troubleshoot queries
- Experience using ticketing systems such as Zendesk, JIRA, or ServiceNow
- Strong problem-solving, critical thinking, and time-management skills
- Excellent written and verbal communicator; able to deliver clear, empathetic, and professional customer interactions
- Experience mentoring or training Tier 1 support staff preferred
Benefits
- Comprehensive health, dental, and vision benefits
- PTO
- Holiday pay
- 401k
- Equity
