Director, Customer Success and Technical Solutions

The Director, Customer Success and Technical Solutions plays a pivotal role in bridging technical expertise and customer-facing outcomes, empowering the sales team and ensuring customer success through technical guidance and strategic advising.

Requirements

• Support the sales team in preparing and delivering demos
• Identify key use case for priority client types
• Lead quarterly client user groups to enhance collaboration between clients
• Provide hands-on technical guidance and act as a strategic advisor for clients
• Monitor industry trends in healthcare tech
• Develop and articulate strategic recommendations aligned with client goals
• Partner with analytics, finance, clinical and actuarial resources
• Build and manage strong executive-level relationships with client leadership
• Contribute to thought leadership through development of articles, case studies, sales materials, internal curricula, and client-facing content
• Support the professional development and growth of direct reports and team members

Benefits

• Comprehensive, affordable insurance plans for team and their families
• Yearly stipend for wellness-related activities
• Paid parental leave program