As a Disputes Resolution Analyst at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will play a critical role in managing and resolving customer disputes and deductions, ensuring accurate and timely resolution of accounts receivable issues.
Requirements
- Collaborate with dealers, vendors, and customers to investigate and resolve invoicing discrepancies.
- Record, review, and track open disputes and deductions.
- Analyze root causes of disputes and recommend corrective actions.
- Communicate findings and resolution outcomes clearly and professionally.
- Monitor assigned accounts to ensure timely resolution and follow-up.
- Request and manage supporting documentation from customers.
- Handle a high volume of phone and email communications while maintaining accuracy and professionalism.
- Maintain accurate records of all interactions and resolutions.
- Prepare and present reports to management on dispute trends and resolution metrics.
- Support additional projects and tasks as assigned.
Benefits
- Generous annual paid time off program
- Eight paid holidays plus three personal holidays
- Annual paid day off to volunteer
- Paid maternity, paternal/secondary caregiver, and adoptive parent leave
- Company-paid life and disability insurance
- 401k program with a company match
- Medical insurance plan options
- Dental plan
- Vision plan
- Employee Assistance Program