Disputes Resolution Analyst

As a Disputes Resolution Analyst at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will play a critical role in managing and resolving customer disputes and deductions, ensuring accurate and timely resolution of accounts receivable issues.

Requirements

• Collaborate with dealers, vendors, and customers to investigate and resolve invoicing discrepancies.
• Record, review, and track open disputes and deductions.
• Analyze root causes of disputes and recommend corrective actions.
• Communicate findings and resolution outcomes clearly and professionally.
• Monitor assigned accounts to ensure timely resolution and follow-up.
• Request and manage supporting documentation from customers.
• Handle a high volume of phone and email communications while maintaining accuracy and professionalism.
• Maintain accurate records of all interactions and resolutions.
• Prepare and present reports to management on dispute trends and resolution metrics.
• Support additional projects and tasks as assigned.

Benefits

• Generous annual paid time off program
• Eight paid holidays plus three personal holidays
• Annual paid day off to volunteer
• Paid maternity, paternal/secondary caregiver, and adoptive parent leave
• Company-paid life and disability insurance
• 401k program with a company match
• Medical insurance plan options
• Dental plan
• Vision plan
• Employee Assistance Program