Product Support Specialist

The Product Support Specialist is responsible for providing Level 1 support to clients on the Cornerstone OnDemand products, working in a 24x7 environment. The role requires a hands-on individual with problem-solving skills, customer-centric mindset, and technical expertise in SaaS and cloud computing.

Requirements

• Bachelor's degree in computer science or equivalent
• 1-3 years of customer facing application support experience
• Hands-on experience with access management, Single-Sign-On, etc.
• Basic awareness of SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc.
• Superior written and verbal communication skills
• Customer centric mindset, with passion for helping customers and providing excellent customer service
• Positive Attitude with ability to thinking out of the box.
• Patient, Organized, Composed and Good Listener, thoughtfully responding to any situation.
• Strong analytical and problem-solving skills.
• Strong team player promoting and influencing positive team spirit towards inclusive success.

Benefits

• 401k Matching
• Generous Paid Time Off