Customer Service Operations Manager
CPM InternationalBratislava, Region of Bratislava, Slovakia
Posted October 19, 2025
32000 - 32000 EUR year
Full Time
About the Company
We inspire people to TRY, BUY & LOVE your brands CPM is an international sales outsourcing and customer experience agency. We inspire people to TRY, BUY & LOVE your brand, wherever, whenever, and however they can be influenced. We work with brands and businesses that want to identify and seize every opportunity to maximise returns and minimise risk efficiently. Partnering iconic brands across all major sectors from Food and Drink to Luxury, Technology and Automotive. Our amazing people connect with customers across physical, virtual and digital touchpoints in multiple markets and channels. Using strategic planning, data science and technology, we select and deploy the best resource in the most agile way to maximise results for you. Our integrated solutions include: customer experience, sales, customer sentiment and auditing, technical support, D2C eCommerve Services and data science. But we couldn’t do it without our talented people. They uniquely possess a wide range of skills, experiences, and backgrounds, working as a cohesive team who cares, is curious and achieves together. There is a better way. Contact us to see how we can inspire you www.cpm-int.com or call +44 (0)20 3481 1020 Industry– Sales and Customer Experience Outsourcing Agency Specialities – Customer Experience Contact Centres, Sales,digital sales, data science, AI data insight ,
Job Description
Triumph is seeking an Operations Manager to lead and support its EMEA team, focusing on customer service operations. The role involves overseeing customer satisfaction, implementing strategies for process improvement, and developing team members through performance reviews. They want a candidate who understands the company's values and is passionate about enhancing the customer journey.
Requirements
- Proven experience as an Operations Manager in a customer service/e-commerce environment
- Strong leadership skills with the ability to motivate and develop teams
- Excellent communication skills in English; proficiency in another EU language is a plus
- Analytical mindset with experience in setting and achieving performance metrics
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong understanding of CRM systems
Benefits
- Competitive base salary
- Meal voucher
- Commuting allowance
- KPI-based incentives
- Paid days off
- Office-based working
- Ongoing training
- Training and development programs
