Customer Service Team Leader
CPM InternationalBratislava, Region of Bratislava, Slovakia • Region of Košice, Slovakia • Region of Prešov, Slovakia • Region of Banská Bystrica, Slovakia
Posted October 19, 2025
23000 - 23000 EUR year
Full Time
About the Company
We inspire people to TRY, BUY & LOVE your brands CPM is an international sales outsourcing and customer experience agency. We inspire people to TRY, BUY & LOVE your brand, wherever, whenever, and however they can be influenced. We work with brands and businesses that want to identify and seize every opportunity to maximise returns and minimise risk efficiently. Partnering iconic brands across all major sectors from Food and Drink to Luxury, Technology and Automotive. Our amazing people connect with customers across physical, virtual and digital touchpoints in multiple markets and channels. Using strategic planning, data science and technology, we select and deploy the best resource in the most agile way to maximise results for you. Our integrated solutions include: customer experience, sales, customer sentiment and auditing, technical support, D2C eCommerve Services and data science. But we couldn’t do it without our talented people. They uniquely possess a wide range of skills, experiences, and backgrounds, working as a cohesive team who cares, is curious and achieves together. There is a better way. Contact us to see how we can inspire you www.cpm-int.com or call +44 (0)20 3481 1020 Industry– Sales and Customer Experience Outsourcing Agency Specialities – Customer Experience Contact Centres, Sales,digital sales, data science, AI data insight ,
Job Description
Triumph, a global leader in intimate apparel, is seeking a passionate Team Leader to lead and develop their customer service team. The role involves providing operational excellence, driving performance, and delivering exceptional customer experiences in a fast-paced fashion e-commerce environment. The team leader will also support with client communications and ensure metric adherence.
Requirements
- Fluency in English (an additional EU language is a plus)
- Proven experience as a Team Leader in a customer service/e-commerce project
- Strong understanding of customer service principles and best practices
- Excellent communication and interpersonal skills
- Ability to motivate a team and foster a positive working environment
- Results-driven with a strong focus on achieving targets
- Experience with data analysis and reporting
- Proficiency in MS Office and experience with CRM systems
Benefits
- Starting date
- Contract Type
- Working hours
- Competitive base salary
- Meal voucher
- Commuting allowance
- KPI-based incentives
- Paid days off
- Office-based working model
- Training
- Multisport Card
- Employee Assistance Program
- Referral Program
- LinkedIn training courses
- People engagement activities
- Ongoing training
- Diverse work environment
