App Support Engineer - 3rd Line
CPSEngland, United Kingdom
Posted October 13, 2025
Full Time
About the Company
As long established Microsoft consultancy, CPS will help you identify, design and implement flexible future-proof solutions using the Microsoft cloud transforming your business performance. CPS is an accredited and trusted provider of professional services, managed services, solutions and technologies that will improve the quality, productivity and value of your organisation. Experts in Microsoft Modern Work and Business Applications, helping you achieve more with Microsoft.
Job Description
The App Support Third Line Engineer role requires providing second and third line support for clients, resolving technical issues, and ensuring service quality. This role involves customer interaction, escalation points, team collaboration, and process improvements. The ideal candidate is highly customer-focused with a strong technical aptitude.
Requirements
- Understand business requirements and design solutions.
- Troubleshoot and diagnose complex technical issues.
- Manage escalations and collaborate with vendors.
- Maintain SLAs and monitor KPIs.
- Manage escalations and collaborate with vendors.
Benefits
- Medical Cash Plan
- Life Assurance
- Employee Assistance Programme
- Salary Sacrifice Scheme
- Employer contribution
- EV Car Schemes
- Discounted Gym Membership
- Cycle Schemes
- Home & Tech discounts
- Holiday Exchange Scheme
- Star performer awards
- Spot Awards
- Professional training budget
- Career Development Frameworks
- Monthly employee engagement survey
- Quarterly company meetings
- In-person company meetings
- Town Halls
